Owner FAQs

Answers to your frequently asked questions

  • Are you licensed?

    Yes. We are licensed real estate Broker and Real Estate sales agents. We are members of Houston Association of REALTORS, Texas Association of REALTORS, National Association of REALTORS, and Multiple Listing Services.
  • What are the most important things you can offer property owners thinking about using your company?

    That we will protect the properties of our clients as if it was our own. We are committed to maintaining a quality service to get owners the most possible return on their investment from rent or sale of their property. Servicing our clients is always our number one priority and we handle that personally.
  • What is the leasing fee?

    One month of the gross rents regardless of the lease terms.
  • What is your monthly management fee?

    We have a flat fee of $99.00 for the Basic service level which includes more than our most competitors charge and $139.00 for the Premium service level that includes the Tenant Placement Guarantee for up to 6 months, FREE Eviction Protection, additional property inspections, and No charge for Home Warranty Repair Management.
  • Are there any additional fees other than the monthly management fee?

  • Are there administrative fees or other service charges?

    Yes. There is a one time account setup fee for $99.00.
  • Can you put the money directly into my account?

    Yes. We send net proceeds to our clients directly into their account via ACH.
  • How and when do I get my checks?

    Rental proceeds go out on/before the 10th of each current month that the tenant pays rent.
  • Can I reach you after hours?

    We always have someone on call. It is also easy to reach one of us via email after hours.
  • How do you make sure the tenant will and is taking care of the property?

    Robust tenant screening and placement is the first step. Once a tenant is selected, we thoroughly review the residential lease contract and cover their obligations to maintain the property. We conduct property inspection (random) during the lease term and address any issues that are seen with the tenant to correct the behavior. The right to do the property inspection (random) is written in the lease to ensure we will be given access to perform the inspection. Properties are also inspected when any maintenance is done on the property.
  • What is done if a tenant is not taking care of the property?

    Everything is documented with pictures and/or videos with correspondence to the tenant. They are given an opportunity to correct the situation and they usually will. If problem persists, we will make a decision with your consent as to the appropriate corrective action.
  • How will I know what’s going on with my property?

    We believe you hire a property management company to manage the property for you, so we don’t inconvenience you with the day-to-day normal activity. In the rare case that something out of the norm is occurring we will communicate the situation to you immediately and come to a decision together on what actions are needed. Normal property maintenance does not typically qualify as out of the ordinary. Typically, we take care of minor repairs without approval from the owner needed if repair is less than $250.00 although this can be changed based on owner direction.
  • I want to use a home warranty for all repairs, is that OK?

    If a home warranty is already in place, we will work with that company on any repairs possible. If the property does not have a home warranty but you want to purchase one, you may. The majority of our homes do not have home warranties. There is a HUGE problem with home warranty companies that the general public is becoming wise to. They just don’t cover most repairs, or they can make the repairs but there are additional costs. Warranties are typically purchased by home sellers or their agents to avoid lawsuits if something breaks in the first year. There are many loopholes in these contracts that keep the warranty companies from having to pay for repairs in full such as pre-existing. We recommend keeping your home well maintained at all times to reduce the need for costly repairs.
  • I have a guy that can do home repairs, can you use him if my property needs something?

    We have a full list of qualified, insured and registered contractors that we use. We know how their rates are versus the industry standard and we know the quality of work they do. We would encourage you to let us use these proven contractors. If you insist that we use your contractor then we will, however they will have to be able to prove insurance coverage and that they are a registered business. We cannot take the chance of letting anyone that is not insured or registered to work on a property we manage. The risk is just too high.
  • Do I get to see the lease or sign it?

    Our office signs the lease and we can provide you a copy of the lease upon your request. Owners are always welcome to review a sample Residential Lease Agreement at any time on our website.
  • How is rent collection handled?

    We have a tenant portal online for rent collection with all tenants! All rent is due on the 1st of the month. Late rental fees start on the 4th of each month. A 3 day vacate notice is delivered to any delinquent tenants. After the 3 days we recommend filing for eviction in the proper court.
  • How long of a lease do you sign?

    We require a 12-month minimum. We do consult with our clients if a shorter lease is requested.
  • How much security deposit do you charge the tenant?

    All deposits are equal to 1 months rent.
  • How soon can you start managing my property?

    We can start immediately. Please contact us so we can get more information, answer questions and come to a decision with you if EZ Home Rental is the right Property Management Company for you.
  • What type of properties do you manage?

    We manage single family, condos/townhomes and multi-family homes.
  • What type of reports do I get and how often?

    Monthly Statements. Yearly Annual Statements.
  • Who holds the tenant security deposit?

    Security deposits are held in a trust account by brokerage to comply with regulations. We have 30 days after the tenant moves out to disposition and return the security deposit to the tenant if applicable.
  • What kind of pet’s deposits or pet fees do you charge?

    We offer a pet damage guaranteed up to $1,500 if damaged is caused by a pet we accepted. In lieu we charge tenant a non-refundable monthly pet fee that is retained by the brokerage.
  • What type of pets do you suggest I accept or not accept?

    We do not accept any non-aggressive pets, the risk is just too high. We do encourage pets (dogs or cats) under 30lbs.
  • Can you help me sell my property?

    Yes. We are a full-service brokerage. Our broker has been in the business for 20+ years and knows the local market trends. We can provide market conditions and inform you when it may be the right time to consider selling your property if you so choose. If the decision is to sell, we will work with you on every step to selling including make ready, listing and closing.
  • Do you sell real estate too?

    Yes. We can help you find a new investment or sell your investment. We have incentives to sell tenant occupied properties.
  • Can you help me get my property ready for lease or sale?

    Yes. We are a full-service real estate brokerage. We have contractors in place that can do everything from A-Z. This is what sets us apart from the rest. Yes. We are a full-service brokerage. Our broker has been in the business for 20+ years and knows the local market trends. We can provide market conditions and inform you when it may be the right time to consider selling your property if you so choose. If the decision is to sell, we will work with you on every step to selling including make ready, listing and closing.
  • Is the management agreement you use a standard, widely accepted form?

    Yes. We use a legal document approved by the Texas Association of Realtors that allows you to enter into a business relationship with our property management company. Owners are always welcome to review the sample Leasing and Property Management Agreement (TXR-2201) at any time on our website.